Privacy Policy

1. Who we are

Xvorix Technologies Ltd ("Xvorix", "we", "us", "our") is a company registered in England & Wales. We operate https://xvorix.co.uk and publish software products including Stride+.

For privacy questions, contact us at hello@xvorix.co.uk.

2. What this policy covers

This policy covers the Xvorix website, contact and waitlist forms, support communications, and Stride+ app data handling. Stride+ is being built as a health and fitness product for steps, workouts, nutrition, profile-based personalisation, and AI coach features.

3. Data we may collect

Depending on how you use the website or Stride+, we may collect:

• Contact details such as name, email address, support messages, and waitlist submissions
• Account and profile information such as display name, email, goals, preferences, and settings
• Fitness and activity data such as steps, workout entries, progress history, and related app activity
• Nutrition inputs you choose to enter into the app
• AI coach interactions, prompts, responses, and feedback needed to provide the coaching experience
• Technical and analytics data such as device type, app version, crash reports, usage events, and server logs

4. How we use data

We use data to:

• Provide, maintain, and improve Stride+ and other Xvorix products
• Operate accounts, profiles, progress tracking, workouts, nutrition features, and AI coach features
• Respond to enquiries, support requests, bug reports, and deletion requests
• Monitor reliability, security, performance, and product quality
• Meet legal, regulatory, and app store obligations

We do not sell personal data.

5. Sharing and processors

We may use trusted service providers to host infrastructure, store data, send email, process support requests, provide analytics, monitor errors, and operate app features. These providers may process data only for the purposes we instruct. We may also disclose information where required by law or to protect the security and integrity of our services.

6. Legal basis

Where UK GDPR or similar law applies, we process personal data on these bases:

• Contract - to provide the app, account, and requested services
• Consent - where you choose to provide optional data or join updates
• Legitimate interests - for security, analytics, support, reliability, and product improvement
• Legal obligation - where processing is required by law

7. Security and retention

We use reasonable technical and organisational measures to protect personal data. No online service can be guaranteed completely secure.

We keep personal data only for as long as needed for the purpose collected, to provide the service, resolve support issues, meet legal obligations, or protect the service. Contact form and support submissions are normally retained for up to 12 months unless a longer period is needed for legal, security, or active support reasons.

8. Account and data deletion

If you have a Stride+ account, you may request account deletion or deletion of eligible personal data by contacting hello@xvorix.co.uk. Use the subject "Account deletion request" or "Data deletion request" and contact us from the email linked to your account where possible.

When we delete an account, we also delete or anonymise eligible personal data associated with that account unless retention is required for legal, security, fraud prevention, or dispute resolution purposes.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, receive a copy of your data, or withdraw consent.

To exercise these rights, contact hello@xvorix.co.uk. If you are in the UK, you also have the right to complain to the ICO at ico.org.uk.

10. Cookies and analytics

The website and app may use essential technologies, analytics, and error monitoring to operate the service, understand usage, and improve reliability. We do not use this site to sell advertising profiles.

11. Children

Our services are not intended for children under 13. If we learn that we have collected personal data from a child without appropriate consent, we will take steps to delete it.

12. Changes to this policy

We may update this policy as our products develop or legal requirements change. The effective date at the top will show when this policy was last revised.